Every Jane Dope piece is made to order. It's made for you after you order, not pulled from a warehouse shelf. That's why our returns work a little differently. Here's exactly what to expect before you buy.
Doesn't fit? Store credit
- Request within 14 days of delivery
- Item must be unworn, unwashed, tags attached, no scents, no damage
- You get store credit once we receive and inspect the item, or approve your photos
- Return shipping is on you, unless the item is defective or we made a mistake
Because each piece is made for you, made-to-order items aren't refundable for change of mind.
Damaged, defective or wrong item? We'll make it right
- Tell us within 7 days of delivery
- Send your order number and clear photos
- We'll send a replacement or store credit, depending on the issue and availability
Final Sale
Items marked Final Sale can't be returned, credited or replaced.
How to start a return
Email jane@janedope.ca with:
- Your order number
- The item(s)
- Why you're returning it
- Photos (required for damaged or defective items)
Not sure on your size?
Check the Size Guide or ask our Size Advisor on any product page before you order. Getting the fit right the first time is the fastest way to get your piece.
Full legal wording: Refund Policy · Shipping Policy