Refund policy

Returns & Refunds

Jane Dope pieces are made for you. If something isn't right, we'll make it right.

Fit Refund: Within 7 Days

Request within 7 days of delivery
Eligible items must be: unworn, unwashed, tags attached, no scents, no damage
We may ask for photos of the item, tags and the fit issue before approving your return
Full refund to your original payment once your return is approved
We cover return shipping

Store Credit: Within 14 Days

Between day 8 and day 14 after delivery, eligible items (same conditions as above) qualify for store credit
Photos may be required before approval
Store credit is issued once your return is approved
We cover return shipping

Defective / Damaged / Wrong Item

If your order arrives damaged, defective, or incorrect, we'll make it right.

Contact us within 7 days of delivery
Include your order number + clear photos
We'll offer a replacement or store credit (depending on the issue and availability)

Final Sale

Items marked Final Sale are not eligible for return, refund, store credit, or replacement.

How to Start a Return

Email: JANE@JANEDOPE.CA

Include: