PRIVACY POLICY
Return & Refund Policy for WWW.JANEDOPE.CA
Thank you for shopping at WWW.JANEDOPE.CA. We adhere to a policy that prioritizes your satisfaction, aligning closely with our printing service guidelines to ensure consistency and clarity in our process.
Return Eligibility:
- Items are eligible for return within 30 days from the delivery date.
- Returns are accepted if products are defective, damaged upon arrival, or if the wrong item has been shipped.
Non-Returnable Items:
- Due to the custom nature of our products, we cannot accept returns for products that are not defective or damaged.
- Items that have been used, altered, or washed are not eligible for return.
Return Process:
1. Contact Us: To initiate a return, please contact our support team at [Insert Contact Information] with your order number, details about the product, and the reason for the return.
2. Approval: Once your return is reviewed and approved, you will receive detailed instructions on how to proceed.
3. Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Refund Process:
- Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
Exchanges:
- We only replace items if they are defective or damaged upon delivery.
Damaged Items:
- If you receive a damaged item, please contact us immediately with photographic evidence so we can address the issue.
Late or Missing Refunds:
- If you haven’t received a refund yet, first check your bank account again, then contact your credit card company or bank. There is often some processing time before a refund is posted.
Contact Us:
- If you have any questions about our Return & Refund Policy, please contact us at jane@janedope,ca
We value your business and are here to ensure that your experience with JANE DOPE is positive and satisfactory.
