How to start a return
- Start a return request. Sign in with the email used for your order, then choose the order and item.
- Tell us why you’re requesting a return. For damaged, defective or wrong items, email clear photos and your order number to jane@janedope.ca.
- Wait for our review and instructions before sending anything back.
Prefer email or having trouble with the form? Email jane@janedope.ca with:
- Your order number
- The item(s)
- Why you're returning it
- Photos (required for damaged or defective items)
Return policy details
Every Jane Dope piece is made to order. It's made for you after you order, not pulled from a warehouse shelf. That's why our returns work a little differently. Here's exactly what to expect before you buy.
Order cancellations
Need to cancel? Email jane@janedope.ca immediately with your order number and the items you’d like to cancel.
Our made-to-order pieces can move into production quickly. We’ll do our best to stop your order, but change-of-mind cancellations aren’t guaranteed. We’ll check what’s possible and confirm the outcome by email.
If we can stop your order, we’ll confirm the cancellation and refund the eligible amount to your original payment method. If we can’t, we’ll explain the options under our Returns & Refunds policy.
This does not limit your rights under applicable consumer-protection law.
Doesn't fit? Store credit
- Request within 14 days of delivery
- Item must be unworn, unwashed, tags attached, no scents, no damage
- You get store credit once we receive and inspect the item, or approve your photos
- Return shipping is on you, unless the item is defective or we made a mistake
Because each piece is made for you, made-to-order items aren't refundable for change of mind. Approved cancellations under the Order cancellations section above are an exception.
Damaged, defective or wrong item? We'll make it right
- Tell us within 7 days of delivery
- Send your order number and clear photos
- We'll send a replacement or store credit, depending on the issue and availability
Final Sale
Items marked Final Sale can't be returned, credited or replaced.
Not sure on your size?
Check the Size Guide or ask our Size Advisor on any product page before you order. Getting the fit right the first time is the fastest way to get your piece.
Full legal wording: Refund Policy · Shipping Policy